Terms of Service

These Terms of Service apply to your use of our website and any purchases you make from Pet Planet Trowbridge. By visiting our site or placing an order, you confirm that you accept these Terms. If you do not agree with any part of them, please stop using our website.

Using Our Website

You agree to use our website only for lawful purposes. The following is not permitted:

· Using the site in any way that breaks applicable laws or regulations
· Attempting to interfere with the security or proper functioning of the website
· Sending or uploading harmful, disruptive, or malicious content

We reserve the right to restrict or end access to our website if these Terms are not followed.

Product Information

We work hard to make sure that product descriptions, images, pricing, and availability details are correct and current. However:

· Images are for illustration and may not perfectly reflect the actual product
· Colours and appearance can vary depending on your screen or device
· Occasionally, errors may appear

We reserve the right to correct any mistakes and update product information at any time.

Pricing & Payment

All prices are shown in GBP unless clearly stated otherwise. Prices can change without prior notice. Payment must be made in full at checkout. Transactions are processed securely through trusted third-party providers. We do not store or have access to your full payment details.

Orders

When you place an order, you are making an offer to buy. All orders are subject to acceptance and stock availability. We reserve the right to:

· Decline or cancel any order
· Limit the quantity of items sold to an individual customer
· Cancel orders where there has been a pricing or stock error

If an order is cancelled, any payment you have made will be refunded.

Shipping & Delivery

Delivery options, costs, and estimated timeframes are described on our Shipping & Delivery page. All delivery times are estimates and may be affected by circumstances beyond our control. The risk of loss or damage to the goods passes to you upon delivery.

Returns & Refunds

Returns and refunds are handled in line with our Returns & Refund Policy. You have 30 days from the date of delivery to request a return, subject to the conditions set out in that policy.

Intellectual Property

All content on this website – including text, images, logos, graphics, and design elements – belongs to Pet Planet Trowbridge or its licensors and is protected by intellectual property laws. The content must not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the maximum extent permitted by law:

· We are not liable for indirect or consequential losses
· Our total liability is limited to the price you paid for the product in question

Nothing in these Terms affects your statutory rights as a consumer.

Links to Third‑Party Websites

Our website may contain links to external sites. We are not responsible for the content, policies, or practices of those third-party sites.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page. Continuing to use the website after changes are made indicates that you accept the updated Terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

Pet Planet Trowbridge
9 Castle St
Trowbridge BA14 8AS
United Kingdom

Phone: +44 12 2577 5766
Email: contact@petplanettrowbridge.co.uk